BSOD with Microsoft wireless keyboard 6000 v3.0 and mouse 6000 v2.0
Microsoft Wireless keyboard 6000 v 3.0/mouse 6000 v2.0
I have been having problems with my wireless keyboard and mouse on my new Windows 7 64 bit pc.
Frequently, the transceiver goes in and out.
Therefore I have to move the transceiver to another usb port.
The products start working fine then I get the BSOD and
have to restart my computer.
When I restart, there are no more problems for that session.
However, when I shut my pc down for a period of time and start up again later in the day, I get the BSOD after like 10 minutes in.
At that time, I have to start up my pc again.
Which again, I have no further issues for that session.
The mouse cursor stops
moving right before the BSOD.
The drivers on the mouse, keyboard and transceiver are up to date.
I have replaced the batteries.
I dont know what else to do.
Could someone please help me?
I cringe every time I see the BSOD and have to start after improper shutdown.
It is getting frustrating.
I had no prior problems with my wireless keyboard and mouse on my old pc (vista).
Any suggestions or comments would be greatly appreciated!
Anwsers to the Problem BSOD with Microsoft wireless keyboard 6000 v3.0 and mouse 6000 v2.0
Were you able to get the errors off the Blue Screen?
If not, do the following:
Start > right-click Computer > Properties > Advanced system settings > select "Settings" under "Startup and Recovery" > then un-check "Automatically restart" under "System failure" > OK > OK
Then when you get a BSOD, record all the errors on the Blue Screen and if a driver is named on the screen.
Then restart the computer manually.
Also, you can try reading the minidump files yourself.
A handy application to do this is BlueScreenView:
However, you may find using WinDbg of the Debugging Tools for Windows gives you more complete information.
You can download the Debugging Tools for Windows from the following link:
There is a tutorial in the following link on setting up WinDbg, such as setting the symbol path and utilizing the !analyze -v command:
To get a list of drivers loaded at the time of the crash run the lmtn command.
What you are basically looking for is if the problem leans toward hardware or software.
If the problem is software related then the driver causing the crash may show up in the error.
If the driver does show up in the error you can then deal with this problematic driver.
If the driver does not show up in the error there are further steps to try to weed it out.
Boot in Safe Mode:
- Open Run command as previously described
- Type MSConfig
- Click on Boot tab
- Tick Safe boot in Boot option
- Select Network
- Click Apply and OK
- Reboot your system
Your system will boot in Safe mode with Networking. You may now try and open Windows Store and should not see any errors.
Recommended Method to Repair the Problem: BSOD with Microsoft wireless keyboard 6000 v3.0 and mouse 6000 v2.0:
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1. Click the button to download SmartPCFixer . Install it on your computer. Open it, and it will perform a scan for your computer. The junk files will be shown in the list.
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